Returns & Refunds

Thank you for choosing to shop at Eyeglassio Store. We value your satisfaction and strive to provide you with a seamless shopping experience. To ensure clarity and transparency, please carefully review our detailed Replacement and Refund Policy below. By making a purchase from our store, you acknowledge and agree to the terms outlined in this policy.

For the reasons stated below, we are prepared to offer you two options: return or refund.

The merchandise you receive is faulty – damaged – fractured – unable to function correctly

  • Missing – lost items from your order

  • The item received is incorrect (size, color, or custom)

  • The product is not what you expected or not as described by our descriptions

Apart from the reasons mentioned earlier, here are factors that may preventyou from receiving a refund or return:

  • Request a refund after a 30-day full refund warranty

  • You have changed your mind and no longer desire the item.

  • You intend to request a modification to the size, color, or customization of the item received

  • You have selected incorrect size, address, product, or custom information, among other things.

  • The product has incurred damage as a result of improper use, mishandling, or insufficient maintenance.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue by providing a replacement, refund, or any other appropriate solution.

Returns

Eligibility: We accept returns for most products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain products, such as perishable goods, intimate or sanitary items, and personalized or customized items, are exempt from being returned.

Return Process:

  • To initiate a return, please contact our customer support team within 30 days of receiving the item to initiate the replacement process.

  • Provide detailed information about the defect or damage, including supporting evidence such as photographs or videos, if applicable.

  • Our customer support team will review your request and, if approved, provide you with further instructions on returning the item (if necessary) and receiving a replacement.

  • We will cover the return shipping costs if the defect or damage is confirmed.

Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. We reserve the right to refuse a return if the item does not meet the required conditions. If the return is approved, we will process the refund according to our refund policy outlined below.

Refunds

Defective or Unavailable Replacements:

If we are unable to provide a suitable replacement for a defective or damaged item, or if you prefer a refund instead of a replacement, please follow the steps below:

  • Contact our customer support team within 30 days of receiving the item to request a refund.

  • Provide detailed information about the defect or damage, including supporting evidence such as photographs or videos, if applicable.

  • Our customer support team will review your request and, if approved, provide you with further instructions on returning the item (if necessary) and processing your refund.

  • If a return is required, you will be responsible for the return shipping costs.

Return of Items for Refund:

If a return is necessary for a refund, please follow the steps below:

  • Contact our customer support team within 30 days of receiving the item to request a refund.

  • Our customer support team will provide you with detailed instructions on returning the item.

  • You will be responsible for the return shipping costs.

  • Once we receive the item in its original condition, we will process the refund to your original payment method.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Perishable goods

  • Intimate or sanitary items

  • Personalized or customized items

  • Gift cards

Please note that these items are exempt from our return and refund policy unless they arrive defective or damaged.

Exchanges

We currently do not offer direct exchanges for returned items. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Changes to the Policy

We reserve the right to update or modify this Replacement and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our store. Your continued use of our store after the posting of the revised policy constitutes your acceptance of such changes.

Contact Us

If you have any questions, concerns, or requests regarding our Replacement and Refund Policy, please contact our customer support team at:

EYEGLASSIO STORE

Email: [email protected]

Office Hours: Mon-Fri/ 9:00 – 17:00 EST

Address: 410 E Santa Clara Street, San Jose, CA 95113

By making a purchase from our store, you acknowledge that you have read, understood, and agree to be bound by this Replacement and Refund Policy.