Shipping Policy
Thank you for choosing to shop at Eyeglassio Store. We aim to provide reliable and efficient shipping services to ensure your orders are delivered promptly. Please read our Shipping Policy carefully to understand our shipping guidelines. By purchasing from our store, you acknowledge and agree to the terms outlined in this policy.
Shipping method and delivery time frame
Shipping method:
We offer different shipping methods to meet different delivery needs. Available options will be presented during the checkout process. Shipping methods may include:
- Standard shipping: Estimated delivery within 7-10 business days (Monday to Friday)
- Fast shipping: Estimated delivery within 3-6 business days (Monday to Friday)
- International shipping: Estimated delivery times vary depending on destination country and customs clearance.
Delivery time frame:
Please note that the estimated delivery timeframes mentioned are approximate and may vary depending on factors beyond our control, such as carrier and processing delays. custom. While we endeavor to provide accurate delivery estimates, we cannot guarantee specific delivery dates.
Transportation costs
Shipping fee:
Shipping costs are calculated based on the shipping method selected. Applicable shipping charges will be displayed during checkout. You are responsible for paying shipping charges for your order.
- Standard shipping cost: $5.99
- Fast shipping cost: $22.99
All prices and figures are in US dollars.
Free shipping:
We may offer free shipping promotions for total orders. Free shipping conditions will be clearly stated on the product page or during the checkout process.
Order processing time
Processing time:
After placing your order, please expect a processing time of 1-3 business days. During this time, we will verify order details, prepare items for shipping and complete any necessary packaging. We strive to process and ship all orders as quickly as possible.
- Order cutoff time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Processing time: 1 – 3 business days (Monday to Friday), excluding weekends and public holidays.
Please note that processing times may vary during peak seasons or promotional periods.
Order confirmation:
Once your order is confirmed and processed, you will receive an order confirmation email with details about your purchase. Please review the information carefully and contact our customer support team immediately if you notice any discrepancies.
Tracking and delivery
Tracking information
For most orders, we provide tracking information that allows you to track the progress of your shipment. You will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
Delivery effort:
Our shipping partners will endeavor to deliver the package to the address provided. If no one is available to receive the package, they can leave a delivery notification or make additional deliveries. Please follow the carrier’s instructions to ensure successful delivery.
Undeliverable packages:
In the event that a package is deemed undeliverable due to an incorrect address, refusal of delivery, or failure to collect the package from a local collection point, the package may be returned to us. In such cases, we will contact you to arrange a return or refund, less any applicable shipping charges incurred.
International shipping
Customs duties and taxes:
For international shipments, customs duties, taxes and other charges may apply upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in our shipping or product prices. Please check with your local customs office for more information on potential fees.
Customs delay:
International shipments may be subject to customs clearance, which may cause delays beyond our control. We appreciate your patience and understanding in such situations.
Policy changes
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting of the revised policy to our store. Your continued use of our store following the posting of a revised policy will constitute your acceptance of those changes.
Contact us
If you have any questions, concerns or requests regarding our Shipping Policy, please contact our customer support team at:
EYEGLASSIO STORE
Email: [email protected]
Office Hours: Mon-Fri/ 9:00 – 17:00 EST
Address: 410 E Santa Clara Street, San Jose, CA 95113
By purchasing from our store, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.